T-Mobile also is best coverage in my area, both reliability as well as performance (i.e. I would have happily paid outright anyway.Īh, very valid points.
#Reflector 2 android upgrade#
I used a deal myself on the P6Pro upgrade to get my wife to sign on. Its funny because for the overwhelming majority, the phone in their hand is a device they will use more than their watch, laptop, desktop, stove, or any number of other significant purchases in their life. Most consumers wouldn't actually spend big cash up front on an enthusiast upgrade if they saw the price up front.Sub-6Ghz 5G isnt much slower than my wireless anyway. I also use the data as a backup for when my rural wireless internet goes out. Magenta Max offers the features I would use anyway, so I dont actually begrudge the small service cost increase because my wife is using more data to YouTube the toddler each week while they wait at events for our daughters.I have tested side by side and run cellmapper on both.
#Reflector 2 android pro#
I have an S21 from work on ATT and the Pixel 6 Pro on T-Mobile.
#Reflector 2 android free#
There is no such thing as a free lunch, the expensive monthly costs of the Magenta plans offset any perceived savings on device upgrades (which come free of charge with hassle, headaches, poorly trained CSRs, and archaic systems.Įconomically I generally agree with you. If you buy direct from Google/Apple (or, say, from Best Buy) you can avoid these telecom companies’ inadequate systems. What would you add? What else is on your personal list in these buckets? “Its probably broken, we dont know, and you might not get a phone” was WAY worse to wait through and try again and again to get some certainty. I felt far less negative about T-Mobile when we finally reached a “This is broken, we screwed it up, we have a resolution in place and I cant fix it or speed it up” than I did when it was uncertain.
Under the load of Pixel support and whatever else is going on, it was VERY unstable.
When glitches happen on the website or in primary ordering, T-Mobile needs a way to make sure that customer care members get “flash” messages or something so that they can adjust and stay on-message with customers in near-real-time.
T-Mobile had to make bets on how popular this Pixel would be and the uncertainty was reflected in limited SKUs available.T-Mobile (and certainly Google) underestimated demand.I felt valued as a customer and that the T-Force was fair when we reached a point where they couldn't fix it, they ultimately didn't skirt away from that: they said “I cant do anything about this at this point, I wish I could.”.The T-Force escalation experience was exactly what it was supposed to be - apex people who understand the challenges, who can look at a situation and diagnose it.The retail and care lines worked together once I reached the point of feeling like I needed the help of someone in-person.I never felt like someone wanted to take advantage of me or put me down or dismiss me as a customer. Everyone involved in my experience was positive.T-Mobile - despite lackluster sales and customer draw for the last 3 pixel releases - committed to Pixel 6 and 6 Pro on the network.I also wondered: If you could make a compliment/improvement list for T-Mobile out of this and someone actually was going to look at it, what would you tell them after this week? I’ve shared a story of the Pixel debacle, but I also wanted to share the positive side of that. I think its important to be just as fair in what goes well as when it doesnt.
0 kommentar(er)
